Patient Satisfaction Awards
We are proud to announce that we’ve won five 2019 Patient Satisfaction Awards! The Patient Satisfaction Awards program was created by Plum Support Services to “recognize and celebrate facilities that work tirelessly to provide an outstanding patient experience.” Awards are based on short-stay patient satisfaction surveys administered by NRC Health between September 2018 and August 2019.
Outstanding Admissions Team – Gold
Awarded to the facility with the highest overall satisfaction for “Help with the Admissions Process.”
Outstanding Rehab Team – Gold
Awarded to the facility with the highest combined overall satisfaction for “Rehabilitation Therapy” and “Progress Toward Rehab Goals.”
Outstanding Housekeeping – Gold
Awarded to the facility with the highest overall satisfaction for “Cleanliness of Room/Surroundings.”
Best of the Best – Silver
Awarded to the facility with the second-highest combined overall satisfaction and recommendation to others.
Outstanding Social Services – Bronze
Awarded to the facilities with the third-highest combined overall satisfaction for “Setting Discharge Goals,” “Help with the Discharge Process,” “Arranging for Services/Equipment,” and “Commitment to Family Updates.”